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Green Magic Cleaning Services

Chapter 2: Your Cleaning Service / Common Reasons of Client's Complaints

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  1. The cleaner is late, and the client wasn’t informed. The client must leave to work but is waiting for the cleaner who might never show up.  
     

  2. The cleaner arrives late and doesn't stay longer to make up for the lost booking time or leaves early without informing anyone.
     

  3. The cleaner cuts corners and doesn't complete basic tasks from the cleaning checklist. 
     

  4.  The cleaner is constantly on the phone. The client is aware that they pay per hour, including the time when the cleaner is on the phone.
     

  5.  The cleaner doesn’t show up. A busy client might be having guests on the same day or has a rental inspection. Sometimes the cleaning is an urgent matter and last-minute cancellation causes lots of problems.
     

  6.  The cleaner doesn’t have proper equipment. The cleaner must always make sure that they have all products and equipment for every job.
     

  7.  Cleaner’s equipment causes cross-contamination between houses. The cleaner needs to make sure that they have clean cloths, clean mop pads and empty vacuum cleaner for every house. All products need to be organised nicely in a clean bucket, free of rubbish.
     

  8.  The cleaner uses the same cloths for bathrooms and kitchen. Wiping the toilet seat and a kitchen bench top with the same cloth isn’t going to make the client happy.
     

  9.  The cleaner is unpleasant and argues with the client. We understand that the client is not always right. However, we need to remember that the client is not a cleaning expert. The role of the cleaner is to politely explain the most suitable cleaning options and avoid arguing.
     

  10.  The cleaner promises impossible things. It’s always better to promise less and do more than the other way around.
     

  11.  The cleaner works very slowly and seems to be lost. The client thinks they are unprofessional, inefficient, and asks for discounts.
     

  12.  The cleaner takes too long to start working. Arriving at the client's property, finding a parking spot, setting up equipment, should be done before the starting time. The client is not paying for these activities.
     

  13. The cleaner broke client’s item and didn’t say anything. The client discovers it after the cleaner leaves and gets angry.

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