Green Magic Cleaning Services
Chapter 1: Getting Ready for Work / Communication with the Client
1. You can make direct communication with clients regarding daily issues during your working hours. Example: you cannot find the key, questions about parking spot or checking with client if they are happy with the results of your work.
2. Do not make any changes of appointments directly with the client. Skipping appointment / adjusting number of hours / adding extra services / rescheduling / suspending / adding extra appointments must be arranged via our Office Team only.
3. We don’t recommend asking the client what or how to clean. Please always text us on WhatsApp Group if you have any questions.
4. Do not accept any keys, remote controls, or other access devices from the client to take home with you. The client’s responsibility is to arrange the access available close to their entrance (example: a key in the lockbox).
5. Do not accept any cash payments from the client. All clients are instructed to make electronic payments directly to the company.